Developer Evangelist - Entry Level

Job description

You Will:

  • Become a global subject matter expert on Apache Airflow.
  • Be the most knowledgeable user of our product. From a customer perspective, be the BEST possible person to answer questions about product capabilities.
  • Respond to developer’s technical questions and support requests across different channels such as: ticketing system, slack channels, forums, and emails.
  • Contribute to the definition of our best practices and standards for product/service delivery and support.
  • Write DAG guidelines and FAQs for basic to advanced use cases using our platform.
  • Alternate: Write installation and runtime guidelines for our platform including routine maintenance, disaster recovery, and cost optimization.
  • Identify missing capabilities in our product / service solution to make customer and developer adoption and self-service easier and seamless.
  • Participate in on-call rotation to meet our SLAs
  • Follow procedures for escalations to engineering and communication of resulting status and ongoing communication with the customer
  • Perform UAT during product releases and communicate bugs to the engineering team.

Requirements

Requirements:

  • Bachelor degree in Computer Science, Mathematics, or equivalent.
  • Expertise in Python, Linux, SQL, and Web technologies.
  • Expertise in data processing, ETL or ELT technologies, and analytics would be a big plus.
  • Expertise in Apache Airflow would be a huge plus.
  • This position will be based out of the Astronomer office in Cincinnati, Ohio.