Astronomer is the commercial developer of Apache Airflow, a community-driven open-source tool that’s leading the market in data orchestration. We’re a global, venture-backed team of learners, innovators and collaborators working to build an Enterprise-grade product that makes it easy for data teams at Fortune 500’s and startups alike to adopt Apache Airflow. Join us on our mission.
We are looking for a Customer Success Manager to be the customer’s advocate within the Astronomer team and the face of Astronomer to some of our most engaged - and largest - customers. In this role, you’ll develop a deep understanding of the tech and business cases behind how customers use our product, and you’ll use that expertise to build customer relationships, drive account growth, and set customers up to derive more and more value from Astronomer and Airflow. In other words, you’ll infuse our product and processes with customer perspective. You’ll enable our key customers to be successful. And you’ll also learn more than you’d ever imagine about tech and business relationships, interfacing daily with some of the top engineering teams from across the world (i.e. our customers!).
Astronomer is a Series A startup, with serial entrepreneurs who have previously founded and exited multiple companies. Around half of our team is fully remote, and our team has a remote-first mentality (i.e. feel empowered to work wherever works the best for you--we’ll support you). We have folks working from the UK, Ukraine, France, California, India, London, and more.
Empowering our team to be supportive, adaptable, and greater than the sum of its parts is a key part of the Astronomer culture: if you're a team player, are endlessly curious, and have a bias towards doing, we’d love to hear from you.
Our ideal candidate:
Bonus points if you have: